FAQs
GENERAL:
Mindful Box is a monthly mystery subscription service, themed around self-care and spirituality. The boxes are dispatched on a monthly basis and are carefully curated to ensure a completely unique experience every time.
When you subscribe to Mindful Box, a box filled with a wide variety of self-care products meant to rejuvenate, refresh and reset you from the inside out, will be delivered right at your doorstep each month. You will be billed for this service monthly until you decide to cancel your subscription (which can be done ANYTIME and for ANY reason by simply contacting our customer support!).
Each box contains 6-8 high-quality, hand-picked items.
Absolutely! There are no repeating items, and every month will bring something new and exciting for you to try and enjoy!
Unfortunately, no. Our subscription boxes are not customisable at the moment.
Yes! Email our customer support at support@mindfulsouls.com. You can also do it by logging in to your customer portal and navigating to "Mindful Box Subscription" tab.
Yes, you can cancel your subscription anytime and for any reason. Simply email us at support@mindfulsouls.com. You can also do it by logging in to your customer portal and navigating to "Mindful Box Subscription" tab.
We’ll be more than happy to replace it for you! Please email at support@mindfulsouls.com. Please attach a photo of the damaged item so we can try and prevent it from happening again.
Absolutely! Your 100% satisfaction means the world to us, and if you’re not happy with your box for whatever reason – please contact our customer support. You can email us at support@mindfulsouls.com.
You can reach us via email: support@mindfulsouls.com.
SHIPPING:
Your first box will be shipped immediately, and you’ll receive it within the next 2-6 days. All the following boxes will be sent on the 7th of each month.
Shipping of MindfulSouls subscription box is always FREE!
You can email us at support@mindfulsouls.com. You can also do it by logging in to your customer portal and navigating to "Mindful Box Subscription" tab.
PAYMENT & BILLING:
We currently accept all major credit cards: Visa, MasterCard, Maestro. PayPal payments are also accepted.
Yes. You will be charged immediately after your initial order. All future payments will occur on the 7th of every month.
No. The price that you paid for the first box will be fixed for the remainder of your subscription, and all of the future boxes will cost the same.
Since our charges normally occur on the 7th of each month, in such cases, to avoid charges that are too close together, your first box serves as the next month’s box. The next charge will occur on the 7th of the following month, and you will receive your second box 4-5 days after the charge.
Please email us at support@mindfulsouls.com. You can also do it by logging in to your customer portal and navigating to "Mindful Box Subscription" tab.
If your card is being declined, your bank may need your personal authorisation to allow an international payment to go through. We are a Dutch business, and even though we charge in EUR, some banks still mark our charges as international. To authorise your payment - simply call your credit card provider.
